Frequently Asked Questions
How long does shipping take?
Shipping costs are calculated individually and displayed during the ordering process.
Where can I track my order?
We deliver worldwide and ensure that your order reaches you safely and quickly, no matter where you are!
How does the return process work?
Within Germany, delivery usually takes 1-3 working days. For international orders, the delivery time varies depending on the address and country and is calculated individually at checkout.
Can I return or exchange my order?
Simply contact our support by phone, email or conveniently via WhatsApp – we will be happy to help you and find the best solution for you.
How can I track the shipping status of my order?
Once your order has been shipped, you will receive an email with your tracking number. Alternatively, you can log into your account and view the shipping status directly there.