Frequently asked questions

Everything you need to know about the cotonluv.com newsletter.

We don't send you impersonal mass spam – instead, our newsletter is your personal shopping assistant that actively thinks ahead for you:

  • Real relevance: You only receive inspiration that exactly matches your pet. For example, if you've bought food for a dog with a red coat, we'll show you treats or care products that go perfectly with it – nothing generic.
  • Smart restock assistant: Our system estimates when the products you ordered will run low and reminds you to restock in good time, before you run out.
  • Automatic stock alert: If an item that's relevant to you is ever sold out, you'll be the very first to know as soon as it's back in stock.
  • Birthday surprise: On your special day (or your four-legged friend's), a very special gift will be waiting in your inbox.

Absolutely! We love celebrating birthdays. If you tell us your date of birth (completely voluntary, of course), a lovely surprise will be waiting in your inbox right on your special day. Just let us spoil you!

Care products and food tend to run out exactly when you least expect it. Our newsletter learns along with you: based on your past orders, we estimate when your supplies will run low. Just before the tin or bottle is completely empty, we'll send you an email reminder to restock – so you'll never run out in everyday life.

Yes, that's one of the biggest advantages! Our newsletter thinks ahead for you: when an item that perfectly matches your previous purchases or favourites is back in stock, we'll send you a short, personal alert. That way you won't miss a thing and won't have to keep checking the shop.

At cotonluv.com, we focus on quality rather than quantity. You won't get one-size-fits-all content from us, but inspiration tailored to you personally. Based on your preferences and past purchases, we show you suitable new products, exclusive care tips and tailored discounts that really suit you and your dog.

Right after you sign up, we'll send you a confirmation email. As soon as you've confirmed your sign-up, you'll receive your personal discount code by email. You can then simply enter it at checkout.

Yes, absolutely. Signing up for and being a member of our cotonluv.com Newsletter Club is 100% free and comes with no obligation to buy.

You can unsubscribe at any time with just one click. At the end of every email we send you, you'll find an unsubscribe link ("Unsubscribe from newsletter").

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